Friday, July 10, 2009

MGT502- Organizational Behaviour 9th july page 3

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Question No: 31 ( Marks: 1 ) - Please choose one
The individual or group who undertakes the task of introducing and managing a change in organization is called:
►Change Agent

Question No: 32 ( Marks: 1 ) - Please choose one
All of the following are advantages of internal change agents EXCEPT:
►Better Knowledge of the organization
►Available more quickly
►May be close to the problem
►Requires higher out of pocket costs

Question No: 33 ( Marks: 1 ) - Please choose one
Ali is working as a Finance Officer in a private limited company. His boss periodically observes his work on specific parts of his job and writes down using specific behavioral descriptions, what he sees him doing. The boss is using which one of the following appraisal technique?

►Critical incident methods

►Written essays

►Graphic rating scale
►Paired comparison

Question No: 34 ( Marks: 1 ) - Please choose one
Most important elements in managing culture include all EXCEPT:
►What leaders pay attention to
►How leaders react to crises
►How leaders behave
►What leaders think about work

Question No: 35 ( Marks: 1 ) - Please choose one
Which of the following are indicators of a strong organizational culture?

►Weak managers
►Narrowly defined roles
►Widely shared values
►High levels of dissention

Question No: 36 ( Marks: 1 ) - Please choose one
Consistency of behavior is an asset to an organization when it faces which of the following?

►Massive changes
►A dynamic environment
►An unknown environment
►A stable environment

Question No: 37 ( Marks: 1 ) - Please choose one
Which of the following is NOT a means of transmitting culture within an organization?


Question No: 38 ( Marks: 1 ) - Please choose one
Which of the following is NOT a source of individual resistance to change?


►Economic factors

Question No: 39 ( Marks: 1 ) - Please choose one
Which one of the following is not listed as a tactic for dealing with resistance to change?


Question No: 40 ( Marks: 1 ) - Please choose one
In practice, organizations use interviews for which of the following reason?

►To determine applicant-organization fit
►Solely to assess specific, job relevant skills
►To assess a candidate’s credit history
►To manipulate an applicant’s image of the company

Question No: 41 ( Marks: 5 )
Discuss the advantages and disadvantages of a conflict?
Answer: Conflict: A process in which one party thinks that its interests are being opposed or negatively affected by another.
There are advantages as well as disadvantages attached to conflict. A conflict of a mild level is always healthy because it brings innovation and creativity.
Functional conflict is a healthy, constructive disagreement.
Whereas, dysfunctional conflict brings about destruction because it does not end up in resolution.
Generally relationship conflicts focusing on interpersonal relationships are dysfunctional because it affects performance as it decreases mutual understanding.
Task conflicts relate to how work will be carried out a moderate level of conflict at this level is good. It enhances performance because it brings about discussion.

Question No: 42 ( Marks: 5 )
What is globalization? Why is Globalization Significant for Organizational Behavior?
Answer: Globalization: Globalization is doing the business across the world.
Significance of Globalization for organizational Behavior:
There are many significances of globalization for organizational behavior.
• It helps in avoiding uncertainty
• It focuses on long and short term orientation
• It helps in language issues
• Use of space
• Uses time orientation
• Helps learning culture
• Issue of power distance
• Religion matters

Question No: 43 ( Marks: 10 )
Describe the advantages and disadvantages of External Change Agents.

Answer: Change Agents: A change is an alteration in organization's design and change agents refer to an individual or group who is responsible for bringing and managing change within an organization.
The change agent can internal or external to the organization.
Advantages and Disadvantages of External Change Agents:

Advantages Disadvantages
More diverse experience Less knowledge of organization
More specific experience and knowledge An unknown quantity
Views are more objective Requires higher out of pocket costs
Hurts management image
Longer start up time

Question No: 44 ( Marks: 10 )
What do you think how organizational culture is developed and how can management attempt to maintain it.

Answer: Organizational Culture: Organizational culture is a set of shared, taken for granted implicit assumptions that a group holds and that determines it perceives, thinks about and reacts to its various environment
Developing Organizational Culture: Organizational culture is a combination of peoples' shared values, routine behaviors of employee, rules and regulation of the organization, various norms shared by teams and climate of organization. Interaction of all these help developing organizational culture.
In order to develop a strong organizational culture organization needs to develop a mission statement for the firm, strategic objectives to back and support the mission, identifying core values and operating principles that support the mission and strategic objectives. Socializing new employees into culture of firm and hiring employees who are compatible with firm's culture. Needs to communicate culture to employees is also an important aspect of developing a strong culture.
Maintaining Organizational Culture: Maintaining a stable organizational culture is one of the very important aspect management must look into for a smooth running.
Maintaining a culture needs a strong knowledge of culture first, communicating it effectively to the employees. Helping new comers learn the culture. How leaders react to crisis also helps maintaining and managing culture.

Question No: 45 ( Marks: 10 )
Suppose you are CEO of a well-reputed ceramic company which is successfully operating at national level. Now you have decided to extend your business in the global market. Describe what the expected benefits of doing so are? And what competencies you need to acquire in order to be successful in global market?
Answer: Being a CEO of a company decision of going into global market needs many things to take into consideration.
The benefits attached to globalization
• Increased market share
• Low costs
• Enormous economic power and impact
• Diverse workforce

Competencies required going into global market
• Must understand difference cultures
• Knowledge of language
• Managerial skills vary across world so managers should learn what is demanded outside country
• Communication needs to be more strong
• Requires foreign exchange knowledge
• Openness to diversification

Regards Vuhelps

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