ENG301- Business Communication 7th july page 1

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Question No: 1 ( Marks: 1 ) - Please choose one
As good-news plan is similar to direct-request plan, so is persuasive plan to----------- plan.

► good news
► bad news
► pleasant news
► moderate news

Question No: 2 ( Marks: 1 ) - Please choose one

Unsolicited letters are written on ADIA plan which is --------- step approach.


► five

► two
► four

► one

Question No: 3 ( Marks: 1 ) - Please choose one

In circular letters personal interest is created by using the word -----------------.


► you

► our customers
► everybody
► dear customers

Question No: 4 ( Marks: 1 ) - Please choose one
--------------- is a group of people who are appointed to solve a specific problem.


► A standing committee
► A committee
► A task force
► A help desk

Question No: 5 ( Marks: 1 ) - Please choose one
A ------------------is a cross between interoffice memo and a formal report.

► memo report

► analytical memo report
► informational memorandum report
► feasibility report

Question No: 6 ( Marks: 1 ) - Please choose one
-----------are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.


► Periodic reports
► Formal reports
► Progress reports
► Conference reports

Question No: 7 ( Marks: 1 ) - Please choose one
------------------- reports are usually short messages with natural, casual use of language.


► Conference
► Periodic
► Informal
► Formal

Question No: 8 ( Marks: 1 ) - Please choose one
Letter reports are of ----------- types:


► four
► two
► three
► five

Question No: 9 ( Marks: 1 ) - Please choose one
Which approach is the most common way to organize a resume?






► Functional
► Chronological
► Analytical
► Job oriented

Question No: 10 ( Marks: 1 ) - Please choose one
Personal space varies according to:


► Situation
► Culture, status
► Medium
► Channel

Question No: 11 ( Marks: 1 ) - Please choose one
Which type of interview is less formal and unstructured?





Casual interview

► Situational Interview
► Structured Interview
► Opening-ended interview
► Casual interview

Question No: 12 ( Marks: 1 ) - Please choose one
BATNA stands for :


► Better acknowledged to narrative agreement.
► Best approach to a non related assignment.
► Best alternative to a negotiated agreement
► Best approach to a narrative agreement

Question No: 13 ( Marks: 1 ) - Please choose one
--------------- is a negotiation method that involves people cooperating to produce a solution satisfactory to both parties.



► Collaboration
► Competition
► Compromise
► Cooperation

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